It is the policy of G.A. West & Co., Inc. that all our activities are carried out in accordance with our quality management system and business management system.
G.A. West recognizes the importance that the quality of our service has to the future of our business.
Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long into the future.
The quality management system contains all the procedures and associated documentation to manage and control our business and is available to all staff.
QUALITY AT G.A. WEST
The aim of our quality management system is to ensure that:
- We deliver a quality service to maintain excellent customer relations
- Our customer's requirement have been fully understood and met
- All work is carried out consistently to a defined standard
- We have the skills and resources to fulfill our customer requirements
- Our staff are fully trained and involved in quality improvement
- We strive to continuously improve our systems and procedures
- We only use services that meet our own quality assurance standards
- Any complaints are dealt with efficiently and within an acceptable time period
- From the smallest project to the largest contract, we believe quality is our passport to customer satisfaction and to our future business